The full details of our 15 year warranty can be found below.
We warranty that our Comer & Cross products will not yellow due to UV rays for 15 years of the original purchaser and will not chip, peel, separate or delaminate from its properly installed and prepared, vertical or horizontal, interior or exterior surface for 15 years of the original purchaser. Warranty begins the day of the installation.
Comer & Cross warrants that all products will be free from defects under these conditions. Comer & Cross’ sole responsibility under this warranty shall be the cost of replacement materials and labor to fix or repair the failed areas only. A representative of Comer & Cross must be present to assess the failed areas and judge the cause of failure prior to any fix or repairs being made. Installers shall make their best effort to repair any issues in a timely manner. This warranty applies to the material at its original place of installation.
Exclusions to the warranty include abuse, animal chewing or clawing, cutting, fire, mold, corrosive liquids such as battery acid, iron oxide, extreme heat (over 2500 F) and hydrostatic water pressure. Comer & Cross is not responsible for determining if moisture vapor transmission exists within the substrate. Any surface can be slippery, especially when wet with any fluid. In no event shall Comer & Cross be responsible for injury incurred by a slip or fall situation. It is the purchaser’s sole responsibility to provide for their own safety and the safety of their guests. While slip resistant additives assist slip/fall prevention, there is no guarantee that someone will not slip while walking on coated areas. Comer & Cross assumes no responsibility for slip-fall accidents. Comer & Cross does not guarantee the surface will be perfectly level.
Promptly notify Comer & Cross at 248-227-9786 and let us know the date installed and a description of the problem. A requirement of the warranty is that if you are attempting to make a claim you must submit pictures of the alleged damage to the email our office team directs you to.
Customers who have damage via cracks, crumbling, substrate failure are eligible to have their coatings repaired for free if contacted within 1 year after install. The same applies for the warranty exclusions above. After 1 year, a minimum service charge starting at $250 plus materials. This includes damage the customer causes to their own floor to be repaired as well. Re-Grip or clear coating a floor after 30 days of install, will be a charge of $2 per sq. ft. or current material price.